Plymouth Rock Car Insurance Review and Our Views (2021)

Plymouth Rock car insurance

In Our Opinion:

Plymouth Rock is a reasonable choice for car insurance if you are located in one of the six states where coverage is available. However, the company’s customer service and online experience are lacking.

Industry Standing

80

Availability

80

Coverage

90

Affordability

85

Customer Service

70

Online Experience

70

Pros

Discounts available

Assurance Plus Loyalty Rewards Package for loyal customers

Cons

Only available in six states

Poor mobile app reviews

Mixed customer service reviews

100

Overall Rating

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Looking to insure your vehicle with a regional provider? We sorted through Plymouth Rock car insurance reviews to find out if customers are pleased with this provider.

Plymouth Rock car insurance is only available in six states in the Northeast, but it’s worth looking into if you qualify for coverage. Below, we explore Plymouth Rock’s coverage, cost, and more and compare it to the best car insurance companies in the industry to see how it measures up. Read on to see if Plymouth Rock is right for your needs.

Whenever you shop for car insurance, we recommend getting multiple quotes before making any decisions. There’s no one-size-fits-all best provider, so what’s best for your neighbor might not be best for you. Enter your zip code below to get started with a few free quotes.

Plymouth Rock Assurance Overview

Plymouth Rock Car Insurance Coverage

Coverage Add-Ons

Plymouth Rock Car Insurance Discounts

Plymouth Rock Quotes & Claims

Car Insurance Claims

Plymouth Rock Mobile App

RoadRewards

Plymouth Rock Car Insurance Reviews

Final Thoughts on Plymouth Rock Car Insurance

Our Recommendations for Car Insurance

USAA: Best for Military Families

State Farm: Best for Student Drivers

Plymouth Rock Assurance Overview

Plymouth Rock Assurance offers affordable car insurance as well as commercial auto, motorcycle, homeowners, renters, condo, and umbrella insurance.

Plymouth Rock car insurance is available in New Jersey, Massachusetts, Connecticut, New Hampshire, Pennsylvania, and New York. The company has an A- rating on AM Best, and there are many positive Plymouth Rock car insurance reviews from customers.

Plymouth Rock Car Insurance Coverage

If you choose Plymouth Rock car insurance, you will have the following standard types of coverage:

Bodily injury liability (BI): This option covers medical bills and lost wages for other people in accidents you cause. It has a limit per person and a limit per accident.

Property damage liability (PD): This coverage applies to other cars in accidents you cause.

Comprehensive coverage: Comprehensive coverage will repair your vehicle after damage from inclement weather or vandalism.

Collision coverage: Collision coverage repairs your car in the case of an accident.

Personal injury protection (PIP): This covers your medical bills and lost wages after an accident.

Medical payments (MedPay): This coverage pays your medical bills after an accident.

Uninsured/underinsured motorist (UM/UIM): This is medical and physical damage coverage for accidents caused by drivers without insurance, or without enough.

Additionally, the Plymouth Rock Essential Assurance package is included with your plan at no extra cost. It’s one of the reasons for the few positive Plymouth Rock car insurance reviews from customers. Coverage includes:

Plymouth Rock Car Insurance

Coverage Details

Crashbusters

®

Let Plymouth Rock know when and where you’d like to meet to assess your vehicle.

Door to Door Valet Claim Service

®

Plymouth Rock will handle your repair process and arrange your rental vehicle.

Guaranteed repairs

Plymouth Rock guarantees repair work done at participating shops for as long as you own or lease your car.

Get Home Safe

®

If you need a taxi, the insurer will reimburse you (once per year).

Online services

Plymouth Rock’s QuickPay tool, online claim reporting tool, and eDocuments option help drivers manage accounts online.

Pledge of Assurance

®

If Plymouth Rock’s customer service doesn’t meet your expectations, the provider will make a donation to your choice of select charities.

Coverage Add-Ons

When you purchase Plymouth Rock car insurance, you have the option to upgrade to the Assurance Plus, Assurance Preferred, and Assurance Premier packages to get additional benefits like roadside assistance. Each plan encompasses benefits from the previous plan.

Assurance Plus

Assurance Preferred

Assurance Premier

Additional rental car coverage

Roadside assistance

Roadside assistance

Mobile device replacement

Additional towing and labor

New car replacement

Laptop replacement

Waived windshield replacement deductible

Plus one car replacement

Personal property coverage

Waived depreciation

Trip interruption coverage

Pet injury coverage

Airbag accidental discharge coverage

Loan/lease gap coverage

Seat belt/airbag benefits

Additional pet injury coverage

$50 toward your deductible per year

Child car seat benefits

Electronic key replacement

Enhanced bail bond coverage

Waived collision deductible for accidents with Plymouth Rock policyholders

Waived glass repair deductible

Earnings coverage

You can also add these types of coverage to your Plymouth Rock car insurance plan whether you have one of the Assurance p

Accident forgiveness

Full glass coverage

$100 glass deductible

Waiver of deductible

New car replacement

Loan/lease gap coverage

Plymouth Rock Car Insurance Discounts

Plymouth Rock has a variety of discount opportunities, including:

Anti-theft

Paid in full

Motor club

New driver

eDocuments

Affinity group

Good student

Safety pledge

Driver training

Away at school

Advance shopper

Companion package

Plymouth Rock Quotes & Claims

To get a quote for Plymouth Rock car insurance, you can fill out a form online or call 855-993-4470. Whether you choose to get a quote from Plymouth Rock or not, we always recommend getting multiple auto insurance quotes so you can compare plans and costs side-by-side. Enter your zip code below to start getting free quotes for your vehicle.

Car Insurance Claims

You can submit a claim via a form on the Plymouth Rock website or by calling the company in the state you are located in. Customers can track the status of claims online as well.

Plymouth Rock’s Crashbusters vehicles can meet you and your damaged vehicle at any location and issue payments on the spot. Also, if you need assistance in the repair process, Plymouth Rock’s Door to Door Valet Claim Service will transport your damaged car to and from a repair shop.

Plymouth Rock Mobile App

Plymouth Rock Assurance’s mobile app is designed to let customers file claims and access account and billing information quickly. It has a 2.7-star rating on Google Play and a 1.3-star rating on the App Store. The Plymouth Rock car insurance reviews for the mobile app on Google Play are almost all negative. Customers complain about the app not loading and being practically useless. Some reviews mention poor customer service as well.

“App is broken and won’t open. About ready to change insurance just to be able to pay easier.” – Morgan C., Google Play

Reviews for the Plymouth Rock car insurance app on the App Store also mention technological issues with the app and how it is glitchy and poorly designed.

RoadRewards

Plymouth Rock has another mobile app called RoadRewards that lets policyholders collect points toward rewards for driving safely. The app gives you feedback about your driving and is designed to help you become a safer driver. The RoadRewards app runs in the background of your phone and uses GPS to track your driving habits.

This app has 3.5 stars on the App Store and 4.1 on Google Play. The Plymouth Rock car insurance reviews for this app are much better than the main app, but there are still a share of negative reviews. The negative reviews are about how the app is hard to use, and some customers have claimed that it inaccurately raises rates.

Plymouth Rock Car Insurance Reviews

Plymouth Rock Assurance has an A+ rating from the Better Business Bureau (BBB) and a 3.2-star customer rating from Trustpilot. Plymouth Rock car insurance reviews from customers on the BBB are overall negative and there are very few reviews on Trustpilot.

Overall, Plymouth Rock car insurance reviews are poor across the board regarding customer service and poor app performance. Keep in mind that reviews are very specific to each person’s individual situation and should be considered in your decision process but not your sole consideration.

Final Thoughts on Plymouth Rock Car Insurance

After doing our homework, we think Plymouth Rock provides great coverage and discounts, but the car insurance provider is lacking in customer service and an easy online experience. Our team rates Plymouth Rock car insurance at 79 percent.

Our Recommendations for Car Insurance

We have reviewed the best car insurance providers in the nation and found that USAA and State Farm are great options based on affordability, technology, and customer service. In order to get the best auto insurance quote, it’s important that you check out multiple providers. Fill out our easy form below to start comparing quotes.

USAA: Best for Military Families

Our team rates USAA at 96 percent. Car insurance from USAA is a great choice if you or any of your family members are current or former members of the military. Through our research, we’ve found that USAA is affordable, has top-tier customer service, and has usage-based options.

Unlike Plymouth Rock car insurance reviews, USAA reviews are very positive. USAA has an AM Best financial strength rating of A++ and a B+ rating from the BBB. Its app has a 4.6-star rating on Google Play. For more information about coverage, cost, and customer service, read our complete USAA insurance review.

State Farm: Best for Student Drivers

Our team rates State Farm at 95 percent overall. State Farm has an A rating from the BBB, a 4.2-star rating on Google Play, and a 4.8-star rating on the App Store. Its BBB page has a few negative reviews, but almost all have been resolved to the customer’s satisfaction. State Farm also has an A++ financial strength rating from AM Best.

Overall, State Farm is most notable for its long list of discounts. The insurer’s Drive Safe & Save

TM

program can save you up to 30 percent if you are a safe driver, and the Steer Clear?

program is highly suited for students. Both of these programs have mobile applications that are also highly rated on the App Store. For more information, read our full review of State Farm auto insurance.

Due to the constantly changing circumstances surrounding COVID-19, it is important to understand how your car insurance may be affected. Read our tips on auto insurance and COVID-19 to learn more.